Terms of service

TERMS OF SERVICE

 

General Conditions

We reserve the right to refuse Service to anyone for any reason at any time.
You agree not to reproduce, duplicate, copy, sell, re-sell or exploit any content created by Whole Self Naturopathy, including any portion of the Service provided by us and any contact on our website through which the Service is provided, without expressing written permission by us.

The information contained in Whole Self Naturopathy online programs and consultation plans does not constitute medical advice. Whole Self Naturopathy online programs do not diagnose or treat medical conditions. Please always consult your health provider if you have any serious concerns for your health. Results are not guaranteed. All information contained in Whole Self Naturopathy online programs is recommended to promote health, however individual outcomes may vary. Individuals are solely responsible for how they use the information provided in Whole Self Naturopathy online programs and consultation plans.

 

Appointment Reschedules and Cancellations 
We value our client’s time, and in return we appreciate your mutual respect. Taking this into consideration, Whole Self Naturopathy requires a minimum of 48 hours notice for all appointment reschedules and cancellations.
You will receive a confirmation email when your appointment has been scheduled. You will also receive an email reminder 3 days before your appointment. Within these emails, you can find a link to cancel your appointment, should you wish to do so.
For any enquiries relating to rescheduling your appointment, please contact us as soon as possible via email at hello@flourishnaturalhealth.au.

If you cancel your appointment within 48 hours of your appointment time, or do not attend a scheduled appointment, a fee of AUD$50.00 will be issued.

If you reschedule your appointment within 48 hours of your appointment time, no fee will be issued. However, if you reschedule a second time, you will need to pay the full cost of your consultation in order to secure your appointment. 

If you cancel you appointment, you will have 4 weeks to reschedule, otherwise you will no longer have access to a return consultation and will need to schedule an initial consultation instead.

If you do not show up for your appointment, you will be charged the full price of the consultation.

If for any reason, a Whole Self Naturopathy practitioner cannot attend an appointment due to sickness or unforeseen circumstances, clients will be advised as soon as possible. In this instance, Flourish Natural Health will offer the client an option to either reschedule or cancel their appointment.

Whole Self Naturopathy practitioners are available for support via email between appointments, however we will not discuss any new information or provide pending test results. In these instances, you will be offered the option to bring you upcoming appointment forward, if we have the availability to do so.

 

Client Forms 
Whole Self Naturopathy requests new clients to complete the Client Intake Form and the Comprehensive Health Questionnaire at least 24 hours before the scheduled appointment. These forms are included in your booking confirmation email. 
Where an intake form is not completed prior to the scheduled appointment, the appointment may need to be rescheduled as client intake and case taking is not included as a component of the initial consultation, within the consultation timeframe. 

 

Payments 
Whole Self Naturopathy requires payment equal to AUD$50.00 upon booking an initial consultation. 
Booking deposits are strictly non-refundable, regardless of circumstances.
Account credits are strictly non-refundable, regardless of circumstances.

Payment for services must be made to Whole Self Naturopathy within 48 hours after you receive your invoice, following your consultation. Additional products and services associated with your Consultation will not be administered until your invoice is paid in full.

After 48 hours, Whole Self Naturopathy will apply a late-fee of $10 per every 7 days payment is not made.

If full payment of your invoice is not made in accordance with our Terms & Conditions, Whole Self Naturopathy reserves the right to pursue you for payment of our fees, outlays, interest and costs associated with recovering such amounts.

 

Intellectual Property

All content published and made available on our Site is the property of Whole Self Naturopathy and the Site's creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.

 

Acceptable Use

As a user of our Site, you agree to use our Site legally, not to use our Site for illegal purposes, and not to:

- Violate the rights of other users of our Site;

- Violate the intellectual property rights of the Site owners or any third party to the Site;

- Hack into the account of another user of the Site; or

- Act in any way that could be considered fraudulent.

If we believe you are using our Site illegally or in a manner that violates these Terms and Conditions, we reserve the right to limit, suspend or terminate your access to our Site. We also reserve the right to take any legal steps necessary to prevent you from accessing our Site.

 

Accounts

When you create an account on our Site, you agree to the following:

1. You are solely responsible for your account and the security and privacy of your account, including passwords or sensitive information attached to that account; and

2. All personal information you provide to us through your account is up to date, accurate, and truthful and that you will update your personal information if it changes. We reserve the right to suspend or terminate your account if you are using our Site illegally or if you violate these Terms and Conditions.

 

Delivery

When you purchase goods from our Site, the goods will be delivered via email or direct links. 

Delivery will take place as soon as reasonably possible, or at the agreed upon time, depending on the delivery method associated with the Product or Service. You are required to provide us with complete and accurate delivery information, including the email address and name of the recipient. We are not liable for the delivery of your goods to the wrong email address or wrong person as a result of you providing us with inaccurate or incomplete information. Occasionally unforeseen circumstances may cause technical issues interfering with the delivery of our Products and/or Services, in which case we will do everything within our power to rectify this.

Consumer Protection Law Where the Australian Consumer Law, Schedule 2 of the Competition and Consumer Act 2010, or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply. 

 

Limitation of Liability

Whole Self Naturopathy and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site. Indemnity Except where prohibited by law, by using this Site you indemnify and hold harmless Whole Self Naturopathy and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.

 

Applicable Law

These Terms and Conditions are governed by the laws of the State of New South Wales. Severability If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid. Changes These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site. 

You can also contact us through the contact form available on our Site.